How to shop at Forever 21
Forever 21 focuses on clothing and accessories that are trendy with an emphasis on providing current fashion at a great value. It is a destination for items with style that are sold at the right price.
Forever 21 always has a sale at the top of the homepage including select styles under a certain price and free shipping over a certain price. The Forever 21 homepage banner features new styles for the season, trendy deals and best sellers. The top right hand corner has the “Sales & Deals” tab that links to the sales for women, plus size women, girls and men and that also links to last chance, flash deals and style deals.
Shipping and Handling Policy
Free shipping is available for the 48 continental U.S. states with a minimum purchase of $50 before taxes. This does not include gift cards. You will be emailed with a notification that your package has shipped and it will include the tracking number. You can also track your package by going to the Track Order section on the Forever 21 website.
Most orders are shipped within two business days if the items are in stock and if the order is placed Monday-Friday, non-holiday. Forever 21 ships to all 50 U.S. states, U.S. territories, P.O. Boxes and APO/FPO addresses. Express orders placed Monday-Friday before 11 AM PST will arrive within 2-3 business days from the date shipped, with 1-2 days handling time.
All items that are purchased at Forever 21 brick-and-mortar retail stores must be returned in store. Orders purchased online can be returned through mail or to a retail store. Items marked final sale include gift cards, cosmetics, jewelry and sale items and cannot be returned or exchanged.
The item must be returned unworn with tags (and sanitary liner for swimwear) in place and be accompanied by the original receipt. If you want a refund then you must return the item that you ordered online by mail. Return shipping is non-refundable. If you return it to a store then you will only get an exchange or store credit. Returns are accepted within 30 days from the shipped date. Allow 2-3 weeks for your account to be credited.
- Forever 21 stores are divided into sections and categorized by “type of girl”. This allows you to shop more efficiently if you shop by section based on your style. The sections are:
- Laid back/Sporty
- Tips from Forever 21 employees:
- Try to purchase your items within a two-day window as many new arrivals sell out after two days.
- If you’re looking for better quality material, then seek out the few silk items. Forever 21 usually carries silk tops for under $35.
- New products are stocked in stores every Saturday and Sunday morning.
- Forever 21 does not have a typical return policy, so if you buy something that you don’t like, you will have to utilize their exchange policy instead. Return to the store and exchange the item you don’t want for something else within the standard 30-day time frame.
- You can receive free shipping on orders of $50 or more every day.
- Get member-only coupons when you sign up for the newsletter, like them on Facebook, or follow them on Twitter.
- Shop the Daily Deals for discounted items.